Reserve & Rest is a premium laundry pickup and delivery service designed to make laundry easier. We pick up your laundry, professionally care for it according to your selected service, and return it beautifully clean, folded, and ready to put away.

Reserve & Rest makes laundry simple. Choose the service that fits your needs, schedule your pickup, and have your laundry ready at the designated pickup location. We pick it up, professionally process and care for your items, and return your clean, folded laundry according to your scheduled service.

Please count the bags you are leaving for pickup and select the correct amount of bags at checkout.

Payment is due before delivery. If additional bags are added after booking, the remaining balance will be invoiced and must be paid before your order is returned.

Your first Reserve & Rest pickup is simple. After scheduling your service, you’ll receive instructions for preparing your laundry and placing it in your designated Reserve & Rest bag. Please have your bag securely closed and ready at your designated pickup location during your scheduled pickup window.

We’ll collect your laundry, professionally process it according to your selected service, and return it clean, folded, and ready to put away.

Your first pickup is also a great opportunity to make sure your pickup location, instructions, and service preferences are set up just the way you like them.

You will receive a complimentary reusable Reserve and Rest bag sized accordingly to the amount of laundry in your first order.

Future pickups are priced per reusable Reserve and Rest Bag based on bag size selected. ALL laundry must fit inside the bag and the bag must close securely.

We use carefully selected, professional-quality laundry products chosen to provide a beautiful, clean finish while caring for your garments. Our standard service uses a high-quality detergent and fabric-care products selected for effective cleaning and a fresh, refined finish.

If you have specific detergent, fragrance, allergy, or fabric-care preferences, please let us know when booking so we can discuss the best option for your laundry.

Yes! Reserve & Rest can process many household linens, including sheets, pillowcases, duvet covers, blankets, and comforters.

Bedding and larger items are processed separately according to the care instructions on the item. Because oversized, delicate, or specialty bedding may require different care, we recommend letting us know about these items when booking.

If an item is labeled “Dry Clean Only,” requires specialty cleaning, or cannot safely be processed through our standard laundry service, we may decline the item.

Bedding is considered an add-on when booking and to be placed in a separate bag.

Have a special bedding item? Just ask us before your pickup and we'll be happy to help determine the best care option.

While we make every reasonable effort to treat and remove stains, we cannot guarantee complete stain removal. The results of stain treatment can vary depending on the type of stain, how long it has been present, the fabric, previous treatment attempts, and the condition of the garment.

We use appropriate stain-treatment methods based on the garment and the nature of the stain, while taking reasonable care to protect the fabric.

Please let us know about any stains or special concerns when booking so we can give them the appropriate attention.

For the safety of our customers, team members, equipment, and your garments, Reserve & Rest does not accept every type of item.

We generally do not process:

• Items labeled “Dry Clean Only”

• Leather, suede, fur, or items requiring specialized cleaning

• Wedding gowns, formalwear, or highly delicate garments requiring specialty care

• Items contaminated with hazardous chemicals or substances

• Items containing excessive bodily fluids or other biohazardous materials

• Items infested with bedbugs, fleas, or other pests

• Heavily soiled items that cannot be safely processed through our standard laundry service

• Items that are damaged, deteriorated, or otherwise unsafe to launder

• Rugs, carpets, or household items that are not suitable for our standard laundry process

• Any item we determine presents an unreasonable risk to the garment, our equipment, or our team

If you're unsure whether we can process something, please ask us before placing it in your Reserve & Rest bag. We're happy to help determine the best option.

Please have your laundry securely contained in your designated Reserve & Rest bag and ready at your pickup location before your scheduled pickup window. Please remove all money, jewelry, electronics, medications, documents, and other personal or valuable items from pockets and garments before placing items in your laundry bag.

You may cancel or reschedule your pickup at least 24 hours before your scheduled pickup window without a cancellation fee. Requests made less than 24 hours before your scheduled pickup may be subject to a cancellation fee or loss of the scheduled service. Please refer to our Cancellation & Refund Policy for complete details.

You are welcome to choose another available pickup day.

Reserve & Rest memberships are recurring monthly subscriptions designed to make regular laundry service simple and convenient. Each membership includes a set number of laundry pickups each month based on the membership selected.

Memberships renew automatically each month until canceled. Your membership benefits, included services, and monthly pickup allowance are determined by the membership you purchase.

Additional services or pickups beyond your included membership benefits may be purchased separately at the applicable rate.

You may cancel your membership at any time. Cancellation stops future recurring charges but does not automatically refund the current billing period or unused services.

Reserve & Rest takes reasonable care when handling and processing your laundry. If an item is damaged or missing, please contact us as soon as reasonably possible so we can investigate the situation.

Claims should include the item involved and any information that may help us identify or investigate the issue.

Responsibility for damaged or missing items will be determined according to the circumstances, applicable service limitations, and the Reserve & Rest Terms & Conditions and Cancellation & Refund Policy.

Reserve & Rest is not responsible for pre-existing damage, normal wear and tear, items that were improperly prepared for laundering, or items excluded under our Terms & Conditions.

No. Your laundry is kept separate from other clients’ laundry throughout the washing and drying process. Each customer’s order is processed as an individual load to help protect the quality, cleanliness, and organization of your garments.

Your laundry remains with your order throughout processing and is carefully folded and packaged for return to you.

Reserve & Rest currently serves Crossville and surrounding communities in Cumberland County, Tennessee, with pickup and delivery availability based on our established service routes.

We also offer service to select locations outside of Crossville and Cumberland County. Additional travel fees may apply based on your location and route.

Because our routes are carefully planned, availability and applicable travel fees may vary by location.

Not sure if we serve your area? Enter your address when booking or contact us before scheduling, and we'll be happy to confirm availability and any applicable travel fee.

Most Reserve & Rest orders are returned according to the turnaround time associated with the service you select when booking. Because processing time can vary based on order volume, garment care requirements, and route schedules, your specific service details will be provided at the time of reservation.

We’ll keep you informed if an unexpected delay affects your order.